
Frequently Asked Questions
Can i track my order?
Can i track my order?
Yes! Once your order has been shipped, you'll receive a tracking number so you can easily track your package and see where it is along the way.
What size is it? Will it fit me?
What size is it? Will it fit me?
It measures 59.1 × 31.5 inches (150 × 80 cm) and features a universal, one-size-fits-all design. Whether you're slim, plus-size, tall, or short, it's designed to comfortably fit all body types!
Is it suitable for sensitive skin?
Is it suitable for sensitive skin?
Yes. Start on the lowest setting and turn it up as needed. A soft fabric layer sits between you and the heating pads, so the warmth stays gentle and even.
Can two people use it at once?
Can two people use it at once?
It's sized for one person, but the roomy zip-up cut leaves enough space to loosely share it with someone sitting right next to you.
Do I need to remove the battery to charge it?
Do I need to remove the battery to charge it?
No. Plug the USB-C cable straight into the port on the wrap — nothing has to be taken out.
What if something stops working?
What if something stops working?
If the heating or battery isn't working as it should, contact us and we'll sort out a repair or replacement under our warranty.